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Frequently Asked Questions:

 

Q: What are your hours of operation? 

A: Knight Campus Monday - Friday 8:30-3:30.

    Beginning of the semester and Holiday hours may differ, please see google calendar on our homepage. 

 

Q: Textbook Questions? How to Order?  Refunds?  eBooks?  And More?

A: Click here for all of your textbook questions.

 

Q: My class is part of the 'First Day Program', or 'Inclusive Access' - what does that mean?

A: First Day Program, also known as Inclusive Accesses (IA) grants you access to all of your materials for the courses that opted-in on the first day of class.

  • All materials can be found in your CCRI Blackboard account under courses.
  • This will be listed as a BKCM charge on your tuition and fees bill.
  • You DO NOT need to purchase any additional material for the IA course(s) 

Need more help with the 'First Day Program'? Click here to view this video

Click here for First Day Trouble Shooting and Customer Care

Click here for Yuzu

 

Q: What is a BKCM Charge?

A: A BKCM charge on your account is for an Inclusive Access material for 1 or more of your courses.

     Inclusive Access: is a method of providing access to digital course content when instructors are using interactive courseware platforms or e-books in place of printed text.

     The program allows our campus to reduce costs in comparison to traditional print text, and ensures that every student has easy access to the content by the first day of class.

  • You can still request direct from the publisher discounted physical copies of the Inclusive Access Materials
  • You are able to “Opt Out” of these course materials and secure them on your own through other retailers other than the CCRI Campus Store. However, we ask that you check with your professor prior to opting out. The college has work diligently with your professors and the book publishers to bring you the best price.

 

Q: Looking for a free trial while you wait for your textbooks to ship?

A: Click here for a PDF with directions to each of the main textbook publishers.

 

Q: How do I activate my CONNECT or ALEKS code when registered for an IA course?

A: Click here for the step by step instructions from McGraw Hill for CONNECT Codes.

    Click here for the step by step instructions from McGraw Hill for ALEKS Codes.

 

Q: What is Cengage Unlimited?

A: Cengage Unlimited grants you access to all Cengage published titles for the time of the access code.

 

Q: Need help with Blackboard?

A: Blackboard

 

Q: Where do I find my Lab Kit?

A: All lab kits are available based on your courses.  Go to 'Textbooks' and follow the on screen to directions to get your course materials including textbooks and lab kits.

 

Q: How do I package my rental books for  return?

A: Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit.

You can also purchase boxes and other packaging materials at most mail centers, including UPS Stores.

 

Q: Questions about charges refunded if you drop or opt out of Inclusive Access?

A: The company updates their files every Monday, so if a student drops correctly or opts-out later that day or that week it won’t show until the next Monday.

If you dropped out please make sure to Opt out also. 

 

 

Q: How do I purchase my books online?

A: Click textbooks at the top of the page.  Then, watch this video for step by step directions.

View a textbook ordering steps and tips here.


Q: Why is there a charge for $1 on my card?

A: When you place an order, a $1 charges is made to your card and then voided.  Your card will be charged when your items are packed and shipped.


Q: When is the payment applied to my credit card?

A: The website does not deduct anything from your account at the time your order is placed.

  • Your credit card will not be charged until the order is pulled and processed.

 

Q: Why is the amount of my web order different than when I placed the order?

A: Due to item availability items may be back ordered or cancelled at the time of processing.  

  • Please check you email regularly  for your order updates, packing and receipts 

 

Q: Is it safe to use my credit card and other personal information on the website?

A: Yes. All your login and billing information is sent via encrypted SSL. The CCRI Bookstores will never sell or distribute any of your account information to third parties.

 

Q: What is considered “Financial Aid”?

A: We use the term ‘Financial Aid’ to cover any funds that are available to the students to use in the bookstore. This may include Pell grants, scholarships, awards, and loans. Students can check their financial aid balance by logging onto their MyCCRI MyCCRI login.

 

Q: When can I buy books with Pell Grants or other Financial Aid?

A: There is a period at the beginning of the semester when you can use your Financial Aid. You may charge books and school supplies in the bookstores after verification of awards has been posted to your account. Then the files are sent over to the bookstore for your use. You can log onto myCCRI to check your Financial Aid status.

 

Q: What items can I charge to my Financial Aid?

A: Your Financial Aid covers your course materials including textbooks and supplies.  If you are shipping your course materials, Financial Aid usually covers the shipping charge.

   Some 3rd parties may not cover shipping costs. If you have specific questions please contact the bookstore (401)825-2294. 


Q: How do I use my “Financial Aid” online?

A: When you have reached the payment option part at checkout, choose ‘Financial Aid.’  This payment option will charge your course materials and supplies to your Student Financial Aid account.  You will be required to enter a Credit/Debit Card as well.  If you do not have sufficient Financial Aid funds to cover your purchase then the difference will be charged to your Credit/Debit card.


Q: I think I should have Financial Aid available but the transaction is not going through.  What do I do?

A: If you have completed all necessary paperwork with the Financial Aid department, and have confirmed you have a Financial Aid award for the Campus Stores, you may need to authorize the funds to come to the Campus Stores.

  1. Log into your myCCRI account. MyCCRI login
  2. Click ‘For Students.’
  3. In the Financial Aid box click ‘Student Maintenance of Authorizations’ towards the bottom of the list.
  4. Select the current term from the drop down and click ‘Submit.’
  5. Select ‘Yes’ to both questions and click ‘Submit.’ The date and time will show at the bottom of the page once submitted.
  6. Please allow 24 hours for the funds to become available at the Campus Stores.

Q: It is asking for an account number when I try to pay with Financial Aid, what is that?

A: When paying with Financial Aid your Account Number is your Student ID number.


Q: How much does shipping cost?

A: Shipping cost can vary.  For the Spring 2022 rush period UPS ground shipping will be free 1/10/22-2/4/22 .   2 day shipping is available for $15.00 from 1/18/22-1/31/22, for text books only.

 

Q: Why do I need to give you my address if I do not want the books shipped?

A: We need general information including your address to set up an account.

 

Q: How long does it take to process my online order?

A: Please allow 2-3 business days (Monday to Friday) to process your online order.

 

Q: Does the Campus Store sell the supplies needed for my classes?

A: Yes, supplies are listed by catalog under School Supplies at the top right of our page. Nursing, Dental and Respiratory supplies are available under the Allied Health tab, also at the top of our page.

 

Q: Can I get a refund?

A: Please see our refund policy by clicking here. 

 

Q: My question is not on this FAQ.

A: Head to the Contact Us page or contact the store Monday - Friday 8:30am-3:30pm. (Hours may vary due to the beginning of the semester and Holidays)

  • Phone: (401)825-2294
  • Text:    (401)379-3005 
  • Email: knight.cs@ccri.edu





   Knight Campus   

Monday - Friday 8:30am - 3:30pm

  Phone: 401-825-2294

Text: 401-379-3005

Email: knight.cs@ccri.edu

 
 

 

Hours vary by season and holiday


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