Frequently Asked Questions:
Q: Textbook Questions? How to Order? Refunds? eBooks? And More?
A: Click here for all of your textbook questions.
Q: Looking for a free trial while you wait for your textbooks to ship?
Q: What are your hours of operation?
A: Please refer to the store hours on our homepage as our hours differ at other campuses.
Q: How do I purchase my books online?
A: Click textbooks at the top of the page. Then, watch this video for step by step directions.
Q: Why is there a charge for $1 on my card?
A: When you place an order, a $1 charges is made to your card and then voided. Your card will be charged when your items are packed and shipped.
Q: When is the payment applied to my credit card?
A: The website does not deduct anything from your account at the time your order is placed.
- Your credit card will not be charged until the books are actually pulled and processed.
- The total amount on the confirmation receipt may change due to the availability of used books.
Your bill will be reflected when you pick up the books or your order is shipped
Q: Why is the amount of my web order different than when I placed the order?
A: In order to provide you with your course materials in a timely manner we substitute new or used titles based on availability. Therefore your order may differ from the amount you are expecting.
Q: Is it safe to use my credit card and other personal information on the website?
A: Yes. All your login and billing information is sent via encrypted SSL. The CCRI Bookstores will never sell or distribute any of your account information to third parties.
Q: What is considered “Financial Aid”?
A: We use the term ‘Financial Aid’ to cover any funds that are available to the students to use in the bookstore. This may include Pell grants, scholarships, awards, and loans. Students can check their financial aid balance by logging onto their myCCRI page.
Q: When can I buy books with Pell Grants or other Financial Aid?
A: There is a period at the beginning of the semester when you can use your Financial Aid. You may charge books and school supplies in the bookstores after verification of awards has been posted to your account. Then the files are sent over to the bookstore for your use. You can log onto myCCRI to check your Financial Aid status.
Q: What items can I charge to my Financial Aid?
A: Your Financial Aid covers your course materials including textbooks and supplies. If you are shipping your course materials, Financial Aid also covers the shipping charge.
Q: How do I use my “Financial Aid” online?
A: When you have reached the payment option part of the checkout, click the drop down arrow next to the ‘Credit Card’ and choose ‘Financial Aid.’ This payment option will charge your course materials and supplies to your Student Financial Aid account. You will be required to enter a Credit/Debit Card as well. If you do not have sufficient Financial Aid funds to cover your purchase then the difference will be charged to your Credit/Debit card.
Q: I think I should have Financial Aid available but the transaction is not going through. What do I do?
A: If you have completed all necessary paperwork with the Financial Aid department, and have confirmed you have a Financial Aid award for the Campus Stores, you may need to authorize the funds to come to the Campus Stores.
- Log into your myCCRI account.
- Click ‘For Students.’
- In the Financial Aid box click ‘Student Maintenance of Authorizations’ towards the bottom of the list.
- Select the current term from the drop down and click ‘Submit.’
- Select ‘Yes’ to both questions and click ‘Submit.’ The date and time will show at the bottom of the page once submitted.
- Please allow 24 hours for the funds to become available at the Campus Stores.
Q: It is asking for an account number when I try to pay with Financial Aid, what is that?
A: When paying with Financial Aid your Account Number is your Student ID number.
Q: How much does shipping cost?
A: Shipping is usually $5.00. For the Fall 2021 rush period UPS ground shipping will be free 8/24/21-9/17/21. 2 day shipping is available for $15.00 from 9/1/21-9/14/21
Q: Why do I need to give you my address if I do not want the books shipped?
A: We need general information including your address to set up an account.
Q: How long does it take to process my online order?
A: Please allow 2-3 business days (Monday to Friday) to process your online order.
Q: How do I return my rental books when I'm done?
returning your rentals is simple, and return shipping is free! To return a rental when you're done for the semester, please follow these steps:
A: Log in to your account and go to the rentals section of your account.
- Choose the rental(s) you are returning and follow the steps on screen to submit your information.
- Print the packing slip and free pre-paid shipping label.
- Securely pack your rental books in a sturdy box with your packing slip. You must use our free pre-paid UPS shipping label.
- Drop the package at any UPS Location.
Q: How do I package my rental books for return?
A: Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit.
You can also purchase boxes and other packaging materials at most mail centers, including UPS Stores.
Q: Does the Campus Store sell the supplies needed for my classes?
A: Yes, supplies are listed by catalog under School Supplies at the top right of our page. Nursing, Dental and Respiratory supplies are available under the Allied Health tab, also at the top of our page.
Q: Where do I find my Lab Kit?
A: All lab kits are available based on your courses. Go to 'Textbooks' and follow the on screen to directions to get your course materials including textbooks and lab kits.
Q: My class is part of the 'First Day Program' - what does that mean?
A: First Day Program, grants you access to all of your materials for the courses that opted-in on the first day of class. This is also known as Inclusive Access. All materials can be found in your CCRI Banner account.
Need more help with the 'First Day Program'? Click here to view a video.
Q: How do I activate my CONNECT or ALEKS code when registered for an IA course?
Q: What is Cengage Unlimited?
A: Cengage Unlimited grants you access to all Cengage published titles for the time of the access code.
Q: Can I get a refund?
A: Please see our refund policy by clicking here.
Q: My question is not on this FAQ.
A: Unable to find an answer to your question? Head to the Contact Us page and contact the store.
Monday - Friday 8:30am - 3:30pm
CLOSED due to COVID19 regulations
CLOSED due to COVID19 regulations
CLOSED due to COVID19 regulations